Refund & Cancellation Policy

This Refund & Cancellation Policy applies to paid WorldPetConnect publishing and visibility services.

What You Purchase

Payments are for digital publishing and visibility services provided by WorldPetConnect.

They are not payment for the underlying animal, veterinary service, pet-shop product, transportation service or other transaction described by a Post.

No Guarantee of Result

A payment purchases the selected Platform service.

It does not guarantee a sale, adoption, customer, booking, enquiry, message, minimum view count or commercial result.

Failure to achieve a desired result does not by itself create a right to a refund.

Once the Publishing Service Has Started

Once publication, Featured placement, Premium placement or another purchased digital service has started, amounts paid are generally non-refundable except:

• where applicable law requires otherwise;
• where the service was not provided because of a WorldPetConnect technical failure;
• where a duplicate payment occurred;
• where WorldPetConnect expressly approves a refund;
• where the Merchant of Record determines that a refund is appropriate or required.

User Removes a Post Early

Deleting a Post before its purchased expiry date does not automatically entitle the user to a full or partial refund.

The same applies where:

• the animal is sold sooner than expected;
• the animal is adopted sooner than expected;
• the user changes their mind;
• the business no longer requires the profile;
• the user no longer needs the purchased visibility.

Removal for Rule Violations

A Post removed because the user violated the Terms of Service or Listing Rules does not automatically qualify for a refund.

This specifically includes violations of the One Pet Per Post rule.

If a user attempts to place multiple pets in one Post, evade Platform limits, provide deliberately misleading information, engage in fraud or otherwise materially violate the Rules, WorldPetConnect may remove the Post and suspend or permanently terminate the account.

Where the purchased service has already begun, no refund will ordinarily be due for the portion already provided, except where applicable law or the Merchant of Record requires otherwise.

Permanent suspension or termination does not itself create a refund entitlement.

Posts Not Yet Published

Where a paid Post has not yet been published, WorldPetConnect may allow the user to correct a non-compliant submission.

Where publication cannot occur, WorldPetConnect may issue a refund, partial refund, credit or other appropriate remedy depending on the circumstances, applicable law and Merchant of Record requirements.

Fraudulent or deliberately abusive submissions may be treated differently to the maximum extent permitted by law.

Duplicate Payments

Confirmed duplicate charges for the same intended purchase may be refunded.

Technical Failure

If a WorldPetConnect technical error materially prevents delivery of a purchased service, WorldPetConnect may restore the missing service period, extend the Post, provide account credit or issue an appropriate refund.

Incorrect Removal by WorldPetConnect

If WorldPetConnect determines on appeal that a Post was removed in error, WorldPetConnect may restore the Post and remaining service period or provide an equivalent extension, credit or refund where appropriate.

Statutory Consumer Rights

Nothing in this Policy restricts statutory cancellation, withdrawal, refund or consumer rights that applicable law does not permit us to exclude.

For consumers entitled to a statutory withdrawal period for an online service, WorldPetConnect may ask the consumer to expressly request that performance begin immediately.

Where applicable law permits, a consumer who requests immediate performance and later exercises a withdrawal right may be responsible for a proportionate amount for services already provided.

Under EU consumer rules, distance service contracts generally have a 14-day withdrawal period, and rules exist for proportionate payment where a consumer expressly requests performance during that period. UK law similarly contains a 14-day cancellation framework for distance service contracts.

Merchant of Record

Payment processing, payment-side refunds and chargebacks may be handled by the Merchant of Record.

The Merchant of Record may issue or require a refund where applicable law, consumer-protection obligations, card-network rules, dispute rules, fraud prevention or its own legally applicable policies require it.

Chargebacks

Users retain all payment-dispute rights provided by applicable law and card-network rules.

WorldPetConnect may temporarily restrict an account while a payment dispute is investigated.

Knowingly fraudulent use of chargebacks or repeated payment abuse may result in account restriction or termination where permitted by law.

Requesting a Refund

Refund requests should be submitted through Contact support or by emailing info@worldpetconnect.com.

Include the account email, transaction reference and explanation.